Terms & Conditions

PURCHASES
 
The service offered by SUSI srl on this website is to be understood as exclusively intended for the end consumer, i.e. a natural person who buys for personal and not-for-profit purposes. Therefore, SUSI srl reserves the right not to accept any orders placed by persons other than the end consumer, as well as orders that are not in conformity with these terms of purchase. In order to place a purchase order on this website, you should be at least 18 years of age.
 
The receipt of the order determines the conclusion of the contract.  SUSI srl undertakes to provide the customer with the products ordered, in accordance with these terms and conditions, without prejudice to the right not to process orders placed by persons who do not provide enough guarantees of solvency, or who do not belong to the above mentioned category, i.e. the end consumers category, or in the event that for any reason the product ordered is not available for sale.
 
For any other aspects not mentioned in these general Terms & Conditions and if you do require any additional information, please refer to the provisions of the Italian legislative decree on the subject (i.e. Decreto Legislativo 22 maggio 1999, n.185; Legislative Decree No 185 of 22 May 1999) and of the Italian Civil Code.
 
On this website, SUSI srl offers its customers the opportunity to purchase only the products available for sale: it is not possible to place orders for the products which are not in stock.  Therefore, if the products ordered in the meantime become non-available, even for a mere mistake, the order will be deemed null and void.
 
The order should be paid preferably upon closing of the purchase transaction via PayPal or Banca Sella GestPay, or within a maximum of 12 hours of receipt of the order confirmation via email. After the 12 hours have expired, the order will be deemed null and void and it will be removed from the system.
 
In case of cash on delivery payments, the amount due should be paid directly to the courier upon receipts of the products.
 
In case of payment by credit card, the transaction details (credit card number, expiry date, security code) will be sent to the responsible data processing entity via an encrypted connection, without third parties having access to such information. Be assured, that for confidentiality purposes, such information will never be displayed nor recorded by SUSI srl.
 
All the products sold and the brands are carefully selected for their strict standard of quality control.
However, SUSI srl is not responsible for any differences of colour and features between the original products and the products depicted and displayed on the website, due to the particular configuration of your computer or even due to a temporary malfunction.
 

PAYMENT METHODS
 
PAYPAL
PayPal is the most common and easy method of online payments. It accepts the following credit cards: Visa, Mastercard, PayPal Prepaid Card, Postepay, Discover, American Express, Carta Aura. YOU DO NOT NEED to have a PayPal account: you just need to follow the procedure described by selecting "You don't have a PayPal account".
 
• By selecting the PayPal payment method, on conclusion of the order, you will be directed to the PayPal login page.
 
• The amount for the order will be deducted from the PayPal account upon receipt of the order. In case of cancellation of the order by the customer or in case of non-acceptance by SUSI srl, the refund will be issued to the customer's PayPal account.
 
• The cancellation of the order can only take place, if the process has not been initiated by the warehouse.
 
• The order status is clearly visible in the section "Order Status" of your personal account. When you see "processing order" the order can no longer be cancelled.
 
Once the cancellation of the transaction has been requested, for any circumstances SUSI srl cannot be held liable for direct or indirect damages caused by delay in the failure to release the amount committed by PayPal.
 
For each transaction performed by the PayPal account, the customer will receive an email confirmation by PayPal.


CASH ON DELIVERY (COD)
In case of cash on delivery payments, an "additional charge of 6.30 euros" will be added to the total amount of your order. Such extra charge will be clearly indicated when choosing such payment method. Upon delivery, you should pay by cash the exact amount requested for the order.  Payments by BANK and/or POSTAL cheques are not accepted and the courier is not able to give any change. In case of a refund, you need to have a bank or postal current account.

SHIPPING (TIMES AND COSTS)
 

ITALY 3-4 working days, (UPS courier), free.

 
EU (European Union): 4-5 working days, (UPS courier), free.
 
NON EU (Non-European Countries): 10-15 working days, (UPS courier), €110,00 (one hundred and ten/00). Free on orders over €1000.00 (one thousand/00).
 
Once the order has been dispatched, you will be provided with its UPS tracking number, so as to be able to track your order.  The courier makes deliveries right to your doorstep all over Italy, Monday to Friday between the hours of 09:00 am and 01:00 pm, and between the hours of 02.00 pm and 06:00 pm, on every working day. Scheduled deliveries are not possible.  Delivery times for foreign countries may vary. The courier will try to deliver the package for three consecutive working days. Each time, it will leave a calling card with its contact details.
Undelivered packages will return to our warehouse. If the package has not been delivered due to causes depending on the customer (wrong address, always absent addressee , wrong telephone number, etc.), or if the customer rejects the delivery, the shipping costs and any customs charges will be deducted from the refund due to the customer.
SUSI srl cannot be held liable for any delays in the ordering or delivery of packages.
 
Upon receipt of the products, the customer should verify that:
• the number of packages delivered corresponds to that indicated on the invoice;
• the packaging is not damaged, nor wet, nor otherwise altered.
 
Any external damage or non-correspondence of the number of packages or of the indications should be immediately notified to the courier who made the delivery, by signing for the parcel as "unchecked". The confirmation should be made within 8 days, in the form of a registered letter with acknowledgement of receipt, which should be addressed to the courier, whose address is indicated on the accompanying document. In the specific case of damaged package, you need to sign for it as "packaging damaged and unchecked". Even if the packaging is intact, the products must be carefully checked by the customer within 8 days of receipt. Any damages or hidden defects should be notified in the form of a registered letter with acknowledgement of receipt, which should be addressed to the courier, whose address is indicated on the accompanying document.
 
RIGHT OF WITHDRAWAL
 
In case of return of one or more items, only a fixed fee of 10.00 euros will be charged for shipping.   Such an amount will be deducted from your refund.  For instance: if the purchased item has been paid €100.00 (+ any shipping costs), the refund will be of €90.00.
 
PLEASE NOTE: the purchased items cannot be exchanged. 
 
RETURNS INFORMATION
 
Before sending the products back, please ensure that:
 
• the label &egrave is perfectly intact and it has not been removed from the item.
 
• All clothing labels and tags are perfectly intact and they have not been removed from the item.
 
• Each product to be returned is in the same condition as it was sent and properly packed.
 
• Each product has not been worn and/or washed and/or ironed and/or altered.
 
• The returning package needs to be handed over to the courier not later than 10 days of the delivery date (including public holidays and weekends).
 
• Log in to susi.it select MY ORDERS in your personal account and start the automatic return process.