*** COVID-19 PANDEMY - News about delivery and pick-up ***

(last update: 03 April 2020)

According to Authority, given the health situation in the World, DHL could have late or block on deliveries and pickups. The couriers should deliver without the signature of the final customer. We're trying to ensure purchases to all our customer, but the time of delivery for these zones will not be guaranteed.

ITALY

  • Payment with Cash on delivery is suspended.
  • Prime shipping service is suspended.
  • Suspension of the delivery service for domestic shipments only, in the following zip code:
    1. Lodi (from 26811 to 26900, with exception 26814 Livraga, 26867 Somaglia, 26865 San Rocco al Porto).
    The collection service (returns) is confirmed for all the above-mentioned zip code.
  • Suspension of the collection and delivery service (by order of the municipalities), in the following zip code:
    1. Ariano Irpino (83031)
    2. Polla (84035)
    3. Sala Consilina (84036)
    4. Atena Lucana (84030)
    5. Caggiano (84030)
    6. Medicina (40059)
    7. San Lucido (87038)
    8. Montebello Ionico (89064)
    9. Fabrizia (89823)
    10. Melito di Porto Salvo (89063)
    11. Chiaravalle Centrale (88064)
    12. Cenadi (88067)
    13. Torre di Ruggiero (88060)
    14. Vallefiorita (88050)
    15. Soverato (88068)
    16. Troina (94018)
    17. Nerola (00017)
    18. Contigliano (02043).

EUROPE

  • Prime shipping service is suspended.
  • In France, suspension of the collection and delivery service in the following areas:
    1. Metz.

WORLDWIDE

  • Distribution suspended in Cuba.
  • Distribution suspended in India.
  • Distribution suspended in Venezuela.

Shipping methods

ITALY

(including the islands, San Marino and Vatican City)

Total order DHL Express DHL Prime Collection in store
€ 0 - € 49,99 € 4,90 € 15,90 not yet possible
€ 50,00 + free € 11,00 not yet possible

EUROPE (EU - European Union) *

(Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Principality of Monaco, United Kingdom, Czech Republic, Romania , Slovakia, Slovenia, Spain *, Sweden, Hungary)

Total order DHL Express **  DHL Prime **
€ 0 - € 249,99 € 9,90 € 20,90
€ 250,00 - € 1499,99 free € 11,00
€ 1500,00 + 1% of the total order 2% of the total order

 

* Shipments to the Canary Islands provide customs duties and any other costs that are charged to the customer. In no case, the Customer Service is aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the Canary Islands Customs Office for more information.


REST OF EUROPE, CANADA, UNITED STATES and TURKEY (EXTRA-EU areas 5-6).

(Albania, Andorra, Belarus, Bosnia and Herzegovina, Canada, Gibraltar, Guernsey, Iceland, Faroe Islands, Jersey, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, United States, Turkey, Ukraine)

Total order DHL Express
€ 0 - € 399,99 € 19,90
€ 400,00 - € 1499,99 free
€ 1500,00 + 2% of the total order


Note: All non-EU shipments provide customs duties and any other costs that are charged to the customer. In no case, the Customer Service is aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the Customs Office of the country to which you want to allocate your order for more information.


WORLDWIDE (EXTRA-EU areas 7-8-9-10).

(all the other countries in the world - except China and Russia)

Total order DHL Express
€ 0 - € 999,99 € 49,90
€ 1000,00 - € 1499,99 free
€ 1500,00 + 4% of the total order


Note: All non-EU shipments provide customs duties and any other costs that are charged to the customer. In no case, the Customer Service is aware of the amount of these costs because they vary for each country and it is not possible to report them at the conclusion of the order. We advise you to contact the Customs Office of the country to which you want to allocate your order for more information.