FREE RETURN from EUROPEAN COUNTRIES. SHIPMENTS in 24-72HRS.

Return Policy

RETURN POLICY

The package containing the item must be physically delivered to the courier at the latest within 30 days (including holidays) from the date of receipt. On susi.it it is not possible to exchange size and/or item. You have to make a new order to purchase a different size and/or item.

We will refund after returning the package to our warehouses and after checking the status of the goods. If the conditions are suitable, the refund will be:

  • total, including the return of any shipping costs, if the package of the return is given to our courier within 14 days (including holidays) from the date of delivery of the order;
  • partial, and will include only the cost of the returned items, if the package of the return is given to our courier within 30 days (including holidays) from the date of delivery of the order.

Before sending the return goods you must do the following checks:

  • The code label is perfectly intact and has not been removed from the garment.
  • All labels, in fabric or hanging, are perfectly intact and have not been removed from the garment.
  • You have to return the box of the product in the same condition you received it. The box is part of its own product.
  • Each item is in the same condition as received and must be packed in an orderly manner. Never use the box of the product for returning items or to apply the prepaid label.
  • Each garment has not been worn and/or washed and/or ironed and/or treated in any way.

If the returned items are damaged or visibly used, susi.it will have the right to deduct from the refund an amount corresponding to their decrease in value.

RETURNS DURING CHRISTMAS PERIOD

All the orders purchased from November, 1st should be returned until January 31st, 2023 (we will check the date on the package of return). This is possible to guarantee the best timing for your Christmas gifts.

RETURNS AS REGISTERED USER

  1. Enter into your account clicking on Login, insert your e-mail and your password and click on "Login" button.
  2. Click on Ordini (if you are alredy logged, click on "Check Order").
  3. Click on black button "Order Details" in correspondence of the order that you want to return.
  4. Below each item, flag the button "order.orderdetails.return.question" for each item that you want to return.
  5. After the flag, insert the quantity and the drag&drop motivation for your return.
  6. Insert a short comment for your return (f.e.: if you prefer a Gift Certificate and not the refund) and Accept our Returns Policy (these you are reading).
  7. Click on "Return confirm".
  8. You should download the prepaid label to use on your package and scheduling the pick up of the courier.

The prepaid label is twice. You have to put the first page on the package (flyer, box) of your return, the second page is for the courier as pick up evidence.
We recommend using the same package you received during the delivery for returning your items. Not use a see-through package or the shoe/accessories box of its own for your return.

RETURNS AS GUEST CUSTOMER

  • From the Login page, insert in three boxes below "Check Order" the Order Number, Order Email and Billing Postal Code that you used when you placed your order.
  • Complete all the steps described in the previous chapter "Return as Registered User", starting from point 4., until point 8. 

The prepaid label is twice. You have to put the first page on the package (flyer, box) of your return, the second page is for the courier as pick up evidence.
We recommend using the same package you received during the delivery for returning your items. Not use a see-through package or the shoe/accessories box of its own for your return.

RETURNS FROM ITALY AND EUROPE

If you have received your order within the European Union, the return will be totally free.

RETURNS FROM EXTRA-EU COUNTRY

If you have received your order outside the European Union (click here for the complete list) or in the United Kingdom (from 1 January 2021), the return will be at your charge.
Please, wait from us an e-mail before returning orders, because you have to receive a proforma invoice to Custom needs.
You must send the goods, well packaged, to the following address:

Susi Store S.R.L.
c/o www.susi.it
Via Ofanto, 2
04100 Latina
ITALY

We suggest choosing a service that provides the tracking number to monitor the package during shipping.
The customs fees for the return of the package in Italy will instead be charged to Susi.

REFUNDS TIMING

We manage returns quickly. Returns provided of complete documentation are reimbursed faster. Susi is not responsible for any loss during the journey of the returned goods if you do not comply with our return procedures. The products that have been customized on customer request cannot be returned. The customer has no legal right to return personalized items.

  • The refund of the purchase amount will be exclusively through the payment method chosen by the customer for the original order;
  • We will make a refund when the goods have returned to our warehouses and we will have checked their status, in any case within 14 days of receipt of the return;
  • In any case, we will refund the cost of the Prime shipment (if available), but only for the Standard one.

LEGAL WARRANTY

If you purchased a product at the online store that is damaged or defective, susi.it refers to the legislation foreseen for the "Legal guarantee on consumer goods". Contact our Customer care to expose your case, always specifying the number of your order.